Feetures Lifetime Guarantee & Sock Warranty

What does Lifetime Guarantee Mean?

While we offer 30 days to return your original order, we know our socks should last well past that! That is why we are happy to provide a Lifetime Guarantee on all our socks.

If at any time you are unsatisfied with our socks, we want you to let us know. Having a quality issue, not quite the right fit, or did our product fail to live up to your standards?  We’ll get those replaced for you right away.  Here are some examples of what our Lifetime Guarantee covers:

  • Holes
  • Material thinning
  • Stretching or shrinkage

We’ve designed our Lifetime Guarantee process to be as easy as possible so that you can receive the socks that meet your needs and get back to doing the activities that keep you moving. 

What does Lifetime Guarantee Not Mean? 

We know Lifetime Guarantee sounds too good to be true, but we guarantee our quality and our socks.  Whether you’re running the Hardrock 100 or running after your toddler, we cover it. But, if you leave them on the course or your toddler hides them under the couch, we can’t take responsibility for that. Here are a few other examples of what it doesn’t cover:

Socks subbing for a Pet Chew Toy

While saying the dog ate your homework was always worth a shot in school, this unfortunately not covered by our Lifetime Guarantee.

Lost in the laundry

While we encourage you to take that up with your dryer (we all know how they love to eat socks), this is not something covered by our Lifetime Guarantee. We do recommend washing your socks in a mesh laundry bag so they don’t escape. 

Left behind at a race

We know it feels great to take your shoes and socks off after a long hard race, but protect your favorite pairs at all cost. This is not something covered by our Lifetime Guarantee. 

Thrown Away

Did your favorite socks get a hole? Make sure you take a picture and hold onto your socks in question. We will need a photo to be able to get you a new pair, so if you throw them away, they will not be covered by our Lifetime Guarantee.

What happens to the socks? 

We value sustainability and believe there’s few things more sustainable than creating products that are built to last. In the rare instance a pair of Feetures doesn’t live up to your expectations, we send all used or damage products to be recycled and transformed into new products.

US Lifetime Warranty Claim

How to Submit a Lifetime Warranty Claim:

Filing a claim is simple — just follow the steps below.

Step 1: Start your claim. Go to the Lifetime Warranty Claim portal.

Step 2: Click "Register a product or file a warranty claim" at the bottom of the page.

Step 3: Select where you purchased the product.

Step 4: Enter your email address.

Step 5: We'll send a verification link to that email — click it to open the warranty claim form.

Step 6: Complete the online form:

  • Enter your shipping information.
  • Select the product(s) needing replacement from our catalog.
  • Verify your contact information
  • Enter the original purchase date
  • Describe the reason for your claim
  • Upload a photo of each pair needing replacement
  • Choose how you'd like to return the damaged product(s): purchase your own shipping label, or deduct the label cost from your return credit
  • Submit your claim

Step 7: Get your RMA confirmation. Once approved, you'll receive an email with a printable packing list and, if purchased, a return label.

Step 8: Send back your socks. Include a copy of your packing list with the pair(s) you're returning. If you didn't purchase a label during the claim process, you're responsible for shipping costs using the carrier of your choice.

Step 9: Receive your gift card. Once we receive and verify your return, we'll email you a gift card code and a free shipping code.

Step 10: Treat yourself to a new pair. Shop feetures.com and enter your gift card code (and free shipping code, if applicable) at checkout.

*Please note that state and local sales tax rates apply
*Please note that the gift card is only valid on www.feetures.com                               

*Please note that during the holiday season and immediately afterward, processing times for returns and lifetime warranty claims may be slightly longer than usual.

*All orders placed between November 15th and December 31st will qualify for an extended 60-day return window.

 Submit Lifetime Guarantee     Submit Return

International Warranty Issues

We are unable to process International Returns or Warranty issues

For issues with product purchased outside the US, please contact the Feetures distributor in your country. Find your local distributor here. Search for the country of purchase and contact them via email or phone. Questions? Please reach out via email to [email protected].